First, it is important for customers to understand that each monument and headstone is a special order item that cannot be re-sold after the engraving has been completed.
Every monument order consists of its own unique combination of sizing, engraved wording, stone colors, and specific style. In actuality, each headstone is a custom order.
Offerstone is pleased to offer Buyer’s Protection, with the primary goal of offering the highest quality services to the customer. We maintain the liability for the entire production process so our customers won’t have to worry about their orders being accurate. That is why we provide customers with photos for approval during various stages of the production process so they can rest assured that all is going as they requested on their order.
1. Once you select the headstone monument you desire, and pay your deposit (30% or 50%) right from our website, you will then receive the following services:
A. We will contact your cemetery and complete the necessary application and verifications required to confirm your headstone order, to obtain design approval, and to confirm that the headstone monument you select can be installed in the cemetery.
CLICK HERE to see a sample cemetery application.
CLICKHERE to apply for your cemetery verification.
B. We will provide you with a free layout drawing or proofs of your selected headstone for your pre-approval before beginning production.
CLICK HERE to see a sample layout drawing / proof.
CLICKHERE to see a request a free layout drawing.
2. After we receive your deposit (30% or 50%), we will produce the headstone monument until the point where the stone is cut and all carving is completed.
We also then send you several photos during the entire production process for your review, including the stone cutting, carvings, engraved lettering, and final packing.
The payment of your final balance is due once the entire production of your order is complete, and are packed and ready to be shipped.
The shipping and installation arrangements are made once your final payment is received.
Your credit card information is completely safe when you make an online payment.
This information does not get stored onto the website, but is only processed for a single transaction payment through Paypal. So you need never worry about placing your order online. However, if you prefer, we can also process your credit card payments off line by POS. If you prefer not to make a payment online, you can call Offerstone and have us process your order by telephone by providing us with your credit card information and authorization.
4, You may also choose to place your order or make a payment via the OFFERSTONE store found in the Ebay.com website.
5, Offerstone provides insurance for every single headstone you order, which makes you the beneficiary.
6, If you cancel your order within 7 days, we will refund 100% of your deposit.
Offerstone is committed to you, and to making sure that you and your family are always completely satisfied and pleased with our service. We will promptly correct any error we make at no cost to you. If an error is discovered due to incorrect information you may have provided to us, we will do our best to attempt to repair it, at the additional cost for the production time required to repair your error.
Offerstone, our primary goal is ensure that you receive your headstone order exactly as you envisioned it, in a timely manner, and in a way that will ensure that it will be perfectly installed at your cemetery.
How to use the OFFERSTONE Website to get the CORRECT PRICE:
To find the Prices for ANY style headstone on our website follow these steps:
1. Start by selecting a category on the left column.
2. Double-click on the style of headstone you like, or double-click the word “DETAIL” in the orange box.
3. Add your zip code and a new window will open up with a larger picture of the headstone.
4. Choosing the COLOR of the Granite that you like best. You can change the colors of the stone to see the different prices.
5. In one of the blue circles to the right of the various sizes on the size that you prefer. For example:
Headstone: 18” is width * 5” is Thickness * 24” is Height
Base: 30” is width * 6” is Tall * 12” is Front to Back Width
If you don’t see the size you want, double-click on the RED words
“Customize Your Size” and a new window will open up for you to type in the size you prefer.
6. Optional: Select an accessory if you want any of the ones offered.
7. Look to the right, under the Shopping Cart and select the quantity you want. If you need us to arrange the installation for you, leave the installation click mark, if you wish to arrange your own installation with your cemetery or a local installer, un-click the installation selection.
8. Look at the Sub-Total and you will see your final PRICE.
--------------------------------------------------------------------------------------------------------------------------------
How to VIEW our Online OFFERSTONE Catalog:
To VIEW each page of our ONLINE Catalog on our website please follow these steps:
1. Start by opening up our main web page and then double-click the words
“FREE BROCHURE” on the upper right side in the blue area.
2. Double-click on the words “VIEW ONLINE BROCHURE”, and wait for it to open up.
3. To view each page, click on “NEXT” or “PREVIOUS” to move through each page of the brochure. This is the exact same brochure you would receive in the mail if so requested. Please note that our brochure does not show pricing information nor does it show ALL of the many styles and sizes we offer. Please refer to our website for all of our styles and for more detailed pricing and information.
--- --------------------------------------------------------------------------------------------------------------------------------
BEFORE you order your Headstone, please do the following:
1. The FIRST thing you will need to do is call your cemetery and have them mail, or fax, or email you their headstone rules and regulations form, so you know what restrictions they may have for their gravesite headstones. Once you receive that you can forward it to us, and we will make sure that your headstone fits their criteria.
2. You should also ask them if they will INSTALL the headstone and how much they charge to do so. If they do not set headstones, you should ask them if they prepare the foundation or footer for the headstone setting. Usually this is included in the price of the gravesite when you purchased it. Please check and see if you already paid for the foundation and installation when you purchased the plot.
3. Once that information is available, we can then proceed to pick a design and order the headstone for you in the style and colors you wish. You should also decide what words you wish to engrave on the headstone before you order. We can help you with that by sending you a list of ideas to choose from.
--------------------------------------------------------------------------------------------------------------------------------
Questions about our Pricing, Shipping and Delivery:
If your headstone has an angel or any other figure that is carved into it, it will require approximately 3 to 6 weeks time to complete the hand carving and production. Please be aware that your order may take an additional 2 to 4 weeks for us to complete the cemetery application process and obtain the validation and approval for your installation permit. We strongly encourage you to place your order first, and while your order is in production, we can use the time to help you to complete the cemetery validation process in order to reduce the waiting time for the entire process.
- How to compare the pricing of headstones:
- When comparing prices between various providers, it is important that you not only consider another headstone seller’s artificially low price, as it may likely contain many hidden and extra costs that you will have to pay in the end of which are not disclosed up front.
- OFFERSTONE would like to inform you of some of the other costs that you should inquire as to whether they are included or not, as follows:
1.- Compare the price based on the granite stone’s colors. Black granite is a premium quality and is higher priced than dark grey granite. Dark grey granite is higher priced than white grey granite. Offerstone provides our customers with 16 popular colors of granite stone and marble to choose from, from high to medium to economy prices that will fit any family’s budget.
2.- Compare sizes appropriately. Larger size headstones will be a higher price. Offerstone also offers a convenient custom headstone sizing at no extra cost.
3.- Is the headstone carved or not? Carved stones are always priced higher than a basic flat marker or a simple, un-adorned upright. The stone itself does not have much value. However it is the engraving of your loved one’s name and other meaningful information, as well as the finely detailed our superior, artistic carving that create the true value in the headstone.
4.- Does the headstone include engraved lettering as we do or not? Most companies charge approximately $2 to $5 for extra characters, but Offerstone headstones include the engraving.
5.- Do they have a limit on the quantity of the engraved lettering or not? Most companies charge approximately $2 to $5 for extra characters, but Offerstone headstones offer free, unlimited engraving on both the front, base and back of your headstone. So you can create a truly personalized headstone for your loved one.
6.- Does their headstone include a free ceramic photo? Most companies will charge you between $75 and $250 for a ceramic photo, but Offerstone’s prices include a free ceramic portrait photo with every order.
7.- Is the freight included in their pricing or not? Most companies will charge you between $150 and $250, but Offerstone’s pricing includes the shipping directly to the cemetery, installer or any business address that you provide.
8.- Is unloading of the headstone included in their price or not? Many companies will charge you between $75 to $150 for unloading, but Offerstone’s pricing includes unloading at the delivery destination.
9.- Is the verification of the cemetery’s rules and regulations, as well as the completion of the validation and application? Most companies charge approximately $100 for that service, but Offerstone’s pricing includes the cemetery verifications as well as validation and application.
10. - Is the engraved lettering layout and approval process service included in their pricing or not? Most companies charge about $50 to $100, but Offerstone’s pricing includes the engraved lettering layout and approval process as a part of every order.
11. - Do they send you a photo proof of the finished headstone for your final approval and confirmation before shipping out the headstone? This is usually an optional service offered by other companies, but at Offerstone it is a standard part of our services and is included with every order at no extra cost.
12.- Does the price they give you include the installation or not? Most companies are charging an extra $250 to $1000 for installation services. At Offerstone, if you select the installation option, it is then included in the final quoted price.
13.- Does the installation fee include the cement footer or foundation? Many cemeteries require this and other companies will charge an extra $75 to $250 for this service, but if you select the installation option, it is then included in the final quoted price.
14.- Does their price include shipping insurance or not? Most companies charge an extra $20 to $40 for the shipping insurance, but Offerstone includes the shipping insurance with every order.
15.- Does their price have any hidden fees or not? Offerstone’s pricing includes all of the above services and selected options, broken out for you so you can see it, with no hidden costs or fees, so you can rest assured that your pricing includes everything that you will need, from start to finish!
16. - What does our pricing not include? Offerstone’s pricing does not include any cemetery charges that pertain to the gravesite. Any fees that may be required by the cemetery for the gravesite or gravesite preparation are NOT included in our pricing.
------------------------------------------------------------------------------------------------------------------------------------------
NO MIDDLEMAN, WE ARE THE DIRECT MANUFACTURER:
Offerstone is the direct producer and manufacturer. Many monument companies actually purchase headstones from companies like Offerstone and then re-sell the stones at nearly about double the price to their retail customers. Some retailers will purchase a lot of un-engraved headstones from direct manufacturers, which they then place in their retail stores and then have them engraved locally. But because we sell directly to customers like you, at the wholesale price, you can eliminate the middleman up-charges. And if you’re willing to wait just a few extra weeks you can save yourself an awful lot of money. So, You’ll get a lot more for your money if you’re willing to wait a little longer, plus you get to customize your loved one’s headstone with lots of custom engraving, at no extra charge. With Offerstone you buy DIRECT with no extra hidden charges! It’s a much smarter way to purchase. Please call one of our Sales Representatives in your area for personal assistance with your order.